Are there dog grooming courses on customer relations?

Perhaps I shouldn’t have answered the phone at 5:58, but obviously I wasn’t thinking clearly.

The lady seemed surprised I was still there, and said she was interested in an appointment for her labradoodle which was desperately in need of grooming.

“It’s matted?” I asked.

“Yes, pretty bad,” she admitted.

“How old is it, about a year old?” I asked.

“No, she’s about four actually.” she answered.

“Oh, well it can’t be the puppy coat change, I guess we can only attribute it to owner negligence.” I calmly commented.

Click.

Uh, she hung up! Did I say that out loud? I called her back and apologized and she hung up on me again.

I can only hope she is one of the ones I wanted to get away…

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